Privacy Policy

The protection of your personal data is very important to us. We therefore process your data results exclusively. In this privacy policy we inform you about the most important aspects of data processing on our website.

How we use your personal data and for which purposes

We may process information contained in any enquiry you submit to us by filling in the form on the website or by e-mail. The enquiry data may include your first name, last name, address, email address, phone number, your company`s name. We will retain your data mentioned in this paragraph to process your enquiry and in the event of follow-up questions. The legal basis for this processing is consent. It is not possible for us to specify in advance the period for which your enquiry data will be retained since the event of follow-up questions may happen and we might need your data. When we realise that your enquiry data is not needed anymore or when you express your wish to delete all your enquiry data from our database, we will delete it.

We may process your information directly provided by you to us by the means of sending an e-mail or post, calling by phone or placing an order with us. The data which we collect include your e-mail address, name, job title, company name, address, telephone number, zip/postal code, country, industry- so-called contact data. We collect your contact data with the aim to run the business effectively, to deliver the products and services you have requested and to inform you about new products, software updates & bug fixes and services available from FlexDSL Telecommunications AG. We send newsletters to inform you about available software updates & bug fixes, new products, or new products` features; you can unsubscribe from our newsletter by any time. The legal basis for processing of contact data is consent and our legitimate interests, namely the delivery of services or products which you have expressed an interest in and/or taking steps to deliver such products or services. It is not possible for us to specify in advance the period for which your contact data will be retained since the event of future enquiries from you regarding deliveries may happen and we might need your data. When we realise that your contact data is not needed anymore or when you express a wish to delete all your contact data from our database, we will delete it.

We may process data about your use of our website and services so-called usage data. The usage data may include your geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and consequently for the purposes of improving our website and services. The legal basis for this processing is your consent and our legitimate interests, namely monitoring and improving our website and services. In Google Analytics, we will retain your personal data for 14 months, after which it will be deleted automatically.

Cookies

Our website uses so-called cookies. Cookies are the files containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. These text files allow a website to remember your device and how you interacted with the website, which is useful for a number of different purposes.

On our website we use cookies only for the purpose to remember username and password information when you access to our Extranet page so that you don’t have to re-enter all your login information every time you visit a site. We use only session cookies, which will expire at the end of the user session, when the web browser is closed.

Providing to others

We may disclose usage data to our advertising, analytics and social media providers insofar as it is reasonably necessary to measure the success of the website and improve our advertising and social media efforts. This personal data may include IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The advertising providers include only Google Adwords.

We may disclose your contact and enquiry data to our distributors and partners in certain countries insofar as it is reasonably necessary to run the business effectively and to deliver you the requested products.

In addition to the specific disclosures of personal data set out in this part, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Your rights

You have the right to information, correction, deletion, restriction, data transferability, revocation and objection.

Upon request, FlexDSL Telecommunications AG will advise you as quickly as possible in writing, whether any of your personal data has been stored by the company and if so, which data. If in spite of our efforts to maintain accurate and up-to-date data, incorrect information has been stored, we shall correct such information upon request.

If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority.

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

Contact

If you have any questions regarding data protection at FlexDSL Telecommunications AG, you can reach us under the following contact details: